Who we are 

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. 

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply. 

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website 
 

The opportunity 

Reporting to the Senior Manager, Constituent Operations and Customer Service, the Fundraising Operations Specialist plays a key role in enabling efficient, consistent, and scalable fundraising operations. As part of the Operations team, this role is responsible for delivering reliable, compliant, and high-quality services that support fundraising, donor experience, and revenue.  The role focuses on improving processes, resolving operational issues, and providing day-to-day support to regional field teams and internal partners.  

By strengthening systems, coordinating cross-functional workflows, and ensuring fundraising teams have the tools and guidance they need, this role  helps maximize the effectiveness of fundraising programs and the stewardship of donor dollars. This role also coordinates and supports end-to-end Ontario lottery operations, such as draw execution logistics and readiness, winner validation, tracking, and post-draw processing and close activities and reporting preparation.   

Please note this is a 12-month contract and has a hybrid work arrangement. Candidates must live in the GTA and have the flexibility to work from the office (Yonge & Eglinton) at least 1x per week and occasionally more, based on the needs of the business.  
 

How you will make an impact every day 

Fundraising and Lottery Operations Process Improvement 

• Identify, develop, implement and improve processes related to fundraising and lottery operations 
• Provide operational support to the jump team and the regional relationship specialists to ensure they have what they need to effectively plan and execute their fundraising programs.
• In partnership with the Supply Chain Management team, lead the development, implementation, and evaluation of the regional field team’s role in processes related to prizing, promotions and ordering program material 
• In partnership with Community Programs & Engagement, develop and deliver field communications regarding operational components 
• Work with the Senior Manager, Constituent Operations and Customer Service to ensure trending donor & participant issues related to Community programs are known and resolved 
• Work with internal business units (e.g., Finance) to identify and resolve trending issues related to the transfer of donor data and revenue from the regional field teams to the Gift Processing team 
• Leverage AI tools to improve efficiency and accuracy in fundraising operations, including drafting communications, summarizing data insights, and streamlining routine administrative processes 

Internal Customer Service  

• Identify training needs (this includes job aids as well as ‘live’ training) related to field operations, develop and implement the training 

• As requested, provide input into other field training needs (i.e. program guides) and deliver training to the field team if needed 

• Respond to inquiries from the regional field teams 

Operational Support  

• Maintain a strong understanding of all Community program fundraising websites and OneCRM to effectively support regional field employees 

• Identify and communicate trending issues to appropriate teams and weigh in on business decisions as needed 

• Support the program forecasts (print & prize materials) process which may include collecting information from the regional field teams 

• Support the Supply Chain Management team in the distribution of program resources to colleagues across the Country 

• Support the Senior Manager, Constituent Operations and Customer Service in the execution of lottery operations (e.g., draw execution logistics, prize fulfilment, report readiness and license applications) 

Fundraising Support and Volunteer Engagement 

• Execute Jump fundraising program fulfillment by placing and tracking prize and incentive orders (e.g., gift cards, cheques, points-based rewards) and liaising with external partners for order coordination, payment and delivery. 

• Develop and maintain processes (e.g., Gift Processing) and practices related to the regional field teams – helping to ensure questions and issues are resolved in a timely fashion 

• Support the regional relationship specialists, jump and/or Operations teams with special projects or when they need extra support during peak times 

• As requested, review program materials and participate in website testing 

• Where central invoicing (e.g., Jump school giveback program) is the mode: review, code and deliver.  

• Ongoing management of the national Volunteer Engagement inbox and inquiry flow through the Office Coordinator 

• Help define and implement operations processes related to Volunteer Engagement such as onboarding/offboarding processes, forms, and access controls tied to volunteers 

• Support the operational delivery of national volunteer initiatives (e.g., National Volunteer Week, International Volunteer Day), including workback schedules and reporting 

Relationship Management  

• Collaborate and support the relationships between the regional relationship specialists,  Constituent Operations and Customer Service team, Community Programs & Engagement and other Shared Services 

• Represent the regional relationship specialists and jump  teams in key conversations and projects that have a direct impact on them seeking to ensure their needs are being met but also that organizational initiatives can be delivered on 

Who we need 

Education 

• University degree or college diploma in Business or a related field 

Experience 

• 2-3 years’ similar (i.e., developing processes, project coordination, customer service, working with Excel and databases) work experience required 

• Experience working with volunteers would be an asset 

Skills  

• Excellent customer service skills 

• Strong written and verbal communication skills, with the ability to convey information clearly and professionally to both internal teams and external stakeholders. 

• Organized, with excellent problem-solving skills and issues resolution experience 

• Ability to work in a fast-paced environment, adjusting quickly to changing priorities, timelines, and stakeholder needs. 

• Demonstrated project coordination skills, including planning, tracking timelines, and managing multiple tasks to ensure successful delivery. 

• Able to work independently and as part of a team 

• Exhibits resilience and composure, maintaining a positive and solutions-oriented mindset in challenging or ambiguous situations. 

• Excellent accuracy and attention to detail; accurate follow through and problem resolution 

• Ability to communicate processes and procedures effectively in an instructional manner 

• Ability to support the planning and execution of volunteer-driven initiatives, ensuring alignment, coordination, and timely delivery of activities. 

• Website content management and online reporting experience 

• Demonstrated ability to maintain accurate and up-to-date records within CRM systems (e.g., Salesforce, Blackbaud), ensuring data integrity and reliability for reporting and decision-making. 

• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams) with the ability to efficiently manage communication, documentation, and data. 

• Curiosity and adaptability in adopting new technologies (e.g., AI) to improve workflows and drive continuous process improvement. 
   

What we offer 

This role offers a hiring range of $65,000 to $80,000, aligned with our compensation framework and your professional background. Heart & Stroke believes that time off is integral to the personal health and wellness of our employees.  We offer paid wellness days and personal days.  In addition, we provide health, medical, dental and vision benefits.  Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.  

Apply now 

If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by June 19, 2026. Applicants must be currently residing in Canada and legally entitled to work in Canada. Interviews may be conducted virtually or in-person. Selected candidates will be notified in advance if an in-person interview is required.
 

Accommodation 

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you.